Europe Removal & Storage Ltd

If you are looking for some blokes with a knackered, graffitied van to shift your stuff you may be fine but if you are looking for something more professional then I could not possibly recommend this company. In my opinion they are totally unprofessional.They are not members of BAR or the national guild of removers (had I known this I would not have used, I discovered this too late). They say on their website they have ‘decently prepared removals vehicles’ In my experience this was not true. They turned up nearly 2 hours later than I requested in a dodgy looking, graffitied van not big enough for the job. I could tell as soon as the van arrived it wouldn’t be big enough and sure enough they had to do 2 trips. They charge extra for this and also tried to charge ‘waiting time’ despite me being told we had them from 8am-5pm. At one point the 3 men were standing around doing nothing and said the van was full so they couldn’t do anything and we were now being charged ‘waiting time’ I suggested they started moving all the items from the garden onto the driveway so they were there to load onto the van for the 2nd run. They argued with me about this but eventually did it. Seems to me they look for a reason to charge ‘waiting time’ or anything else to up the price. They did stay past 5pm but I fully expected this with them arriving late. I spoke to the office several times before the move saying I was worried they wouldn’t be able to pack up our whole house and move in one day but was reassured several times it would be fine. In the end we ended up packing probably 80% of the house ourselves before moving day and my husband and I also helped pack on the day as it was clear they wouldn’t get the job done. Had we not packed so much I am positive it would not have happened in a day. The removal guy told us if it went over a day our stuff would be taken into storage (which we’d have to pay for) then we wouldn’t get it back until they were free to move us another day, possibly up to a week later! Which of course we’d have to pay them for! They made a hole in my son’s room which when I pointed this out to them they denied despite the plaster and flakes of paint being on the floor clearly showing it has just occurred. They also damaged my dining room table when reassembling it but didn’t tell me and left me to discover it after they left. I have contacted them about this and sent photos but no response. Moving house is known to be stressful but our move was made so much more stressful by this dreadful company. In my opinion and experience this is not a reputable company but some geezers with a knackered van looking for cash.

Service cost: £880

Moving with Europe Removal & Storage Ltd. was an absolute breeze! From start to finish, they demonstrated professionalism, efficiency, and care that truly exceeded my expectations.

Booking their services was straightforward and hassle-free. Their team was incredibly responsive and accommodating, addressing all my inquiries promptly and with a friendly demeanor. They provided a clear breakdown of costs and a detailed plan for moving day, putting my mind at ease.

On the day of the move, the team arrived right on time and got to work immediately. Their packing skills were impressive, ensuring that all my belongings were securely wrapped and handled with the utmost care. Despite the complexities of navigating stairs and tight spaces, they remained organized and focused, making the entire process seamless.

What stood out the most was their professionalism and positive attitude throughout the day. They were courteous, respectful, and genuinely seemed to enjoy their work, which made a stressful day much more manageable.

Thanks to Europe Removal & Storage Ltd, my move was completed without a hitch. They truly deserve every bit of this five-star rating!

Move size: 3 Bedroom Home Service cost: £1200

Horrendous experience. The team arrived on time but the supervisor had to leave immediately as they had not brought an adequate amount of packing boxes despite a pre-removal day assessment.  This led to the removal men waiting for th supervisor to return and therefore had to rush the job.  We were charged an extra £100 on the day as 'we had too much to move' again despite a pre-removal assesment. No choice but to pay as they refused to move it otherwise, we were moving 0.5 miles.  Several of our expensive wedding presents were smashed depsite informing the removals men that these items were fragile. The supervisor was very rude, dissmissive and would not listen to any conversation from myself or my husband.  I have made several complaints by phone and email and as of yet have had no communication with the manager. I am in the process of taking the company to a small claims court in regards to the £250 damages occured. Do not use this company. I have four other photos of other damaged goods.

Service cost: £650

Absolutely terrible. Lied straight to my face when they came to do a survey. Atif, the manager, guaranteed BOTH VERBALLY AND BY TEXT dismantling and reassembling services even of gas appliances despite us asking him multiple times to make sure, but on the day the movers refused as they said this wasn't stated on their contract. That was the only reason why we chose to pay them more than another moving company, to save the hassle of finding additional engineers to do it. I tried to chase them up to complain but was blatantly ignored by them. Still no response from Atif. What an irresponsible salesman.

Service cost: £190

This was a terrible experience all round - Europe removers were aggressive and pushy, insisted we pay more upfront than agreed and threatened to not move us unless we did, which of course we had no choice to accept. They even tried to walk away threatening to leave us in the lurch. They didn't bring a large enough lorry and left half our stuff behind, which I had to go and collect later. furthermore some of our stuff was damaged which they made sure we couldn't see until everything was moved in. All in all a terrible experience.
Do not use - pay a bit more and get a professional company rather than these cowboys!  .

Service cost: £650

I have recently moved with Europe Removal Group Ltd and they are wonderful and helpful people. In fact Jenny & John were one of the employees who work in EUROPE REMOVAL GROUP LTD. Therefore how can the post be written by Jenny and John. IS THIS SOME KIND OF A JOKE?. When I rang, Jenny was the one to offered me the quote, she was very nice and helpful. I have a 4 bedroom house so therefore their SUPERVISOR JOHN visited my house. very nice and friendly. He even showed the insurance paper and registration. During the removals, I had no problems or anything. Surely those 2 names have put the real people under investigations.

Service cost: £1900

I was surprised with this company. They are terrific and did a very good job at doing my move. At first I was unsure to use this company due to the bad reviews on this website but I just went ahead with it since it was the cheapest price I received. However the move turned out awesome. I would recommend this company for sure. The sale person was nice and helpful and also the crews werw nice. I had to pay extra due to the extra belongings I have but overall it was good. Would definitely use it again.

Service cost: £950

The men that turned up to pack and carry out the removals were excellent, no problem with them apart from a few things damaged, but that happens.
The problem is with the company and the so called supervisor who turned up with the second van, which I was told on several occasions wouldn't happen.
But just as I had read in the reviews about this happening it happened. So I was blackmailed and had to pay for a second van.
I would never recommend this company to anybody because they liar to you from start to finish.
Whatever you do don't believe a word they say and find another company. I believed them and got ripped off like other people on here had been before.

Service cost: £1000

We moved from London to Gloucestershire in October. I booked to have a 5.5t vehicle. On the day they sent me a 3.5t vehicle and told me it wouldn't all fit into 1 vehicle and that I would have to pay for a 2nd 3.5t vehicle. The "Supervisor" practically blackmailed me. Either pay or he would cancel the job. I wouldn't mind but I had sent an inventory of ALL items in the house and 3 emailed responses confirmed that a 5.5t vehicle would be sufficient. I would never recommend or ever use this company again. I will also be contacting trading standards as I never did get the service (i.e. Vehicle) that I had ordered and paid for. AVOID AT ALL COSTS!!

Service cost: £885